Umbrella Service Policy

CFS does not work in the rain or temperatures below 50 degrees

We review multiple weather sources before deciding to cancel the run. You will be notified by email as quickly as possible.  Services postponed for weather or temperature are treated as priorities.  We will email you within 3 business days with your new date. 

WARRANTIES

All our work carries a one-year warranty. Sun Garden Umbrella parts are covered by the manufacturer's warranty. Sling fabric carries a two-year warranty for fabric and seam integrity.  No warranty includes weather related damages, damages by animals, poor maintenance, improper use and/or storage, accidental stains, holes, tears, excessive debris, impact, freeze-out damage or fire damages. This list is not complete and is intended to serve as a guide to understanding our warranty policies.

Refunds

Custom Replacement Slings are not refundable once the fabric has been ordered

Sun Garden supplied umbrella parts are refundable if not used for any reason. If you purchased the parts through Sun Garden they can be returned for a refund.  If CFS supplied the parts we will deduct the price for those parts from the amount you paid for our services. 

Service Fees

In the event the service is not able to be performed or completed once the Technician is on site, we will charge a $125 service fee to cover the visit to your home by the Technician. 

Examples where the service fee would come into play include but are not limited to; lack of access/payment, hazardous working conditions, incomplete/inaccurate information, you refuse service during visit, customer-supplied parts or slings are incorrect/not on site for installation, any other issues that are discovered with the Sun Garden umbrella or Sling furniture during the service that prevents the technician from completing the work.

By replying back your agreement in any form to this email or providing your signature on a paper copy, you are accepting the service, price quote and all terms described above, including your agreement to make payment prior to the service. Email: customerservice@casualfurnitureservices.com